Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, engage in live chat, subscribe to a newsletter, respond to a survey, fill out a form, and participate in all other services or features we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and energy supplier contract information. The User may also visit our Site anonymously. We will collect personal identification information from the User only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, which may prevent the User from engaging in certain Site related activities.
Non-personal Identification Information
We may collect non-personal identification information about Users whenever they interact or browse through our Site. Non-personal identification information may include the browser name, internet protocol (IP) information, technical browser information, and means of connection to our Site, such as the operating system, browser type, Internet service providers utilized, and other similar information.
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How We Use Collected Information
Alfa Energy Ltd. may collect and use a User’s personal information for the following purposes:
- To improve customer service;
- To help us respond to customer service requests and provide support more efficiently;
- To personalize the User’s experience;
- To understand how our Users use the services and resources provided on our Site;
- To improve our Site;
- To improve our products and services;
- To run a promotion, contest, survey, live chat, or other Site features;
- To generate potential business opportunities for the business;
- To send the User information. Such information can include marketing material, market reports, and other topics that might interest the User;
- To send periodic emails.
We may use the email address to respond to a User’s inquiry, question, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product, or service information, among others. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. If the User is having any conflicts with our reports, they may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of Users’ personal information, usernames, passwords, transaction information, and other data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent User personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding the User with our business partners, trusted affiliates, and advertisers for the purposes outlined in “How We Use Collected Information”. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share the User’s information with these third parties for those limited purposes provided that the User has given permission.
Third Party Websites
The User may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. Also, these sites or services, including their content and links, may constantly be changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that link from/to our Site, is subject to that website's own terms and policies.
The User’s Acceptance of These Terms
By using this Site, the User signifies their acceptance of this policy. If the User does not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Alfa Energy Ltd.
1 Haven Green,
London, W5 2UU
Tel: +44 (0) 20 8810 7743
Fax: +44 (0) 20 8810 8080
Fax: +44 (0) 20 8043 0039
This Policy was last updated on September 22, 2015