To manage large and complex energy and water estates, efficient management of queries, and communication between all parties is critical.
Resolve is a proprietary software solution that allows us and our clients to manage all client queries across any portfolio, no matter how complex they may be.
Resolve supports us in maximising efficiencies to identify and resolve energy and water queries quickly and in the most transparent manner across all of our client contacts. The system identifies and records requests directly from email, phone, or manual input. All users will have a personalised dashboard to cover their current account status, query performance, and, importantly, open and most urgent queries.
A range of detailed customisable reports are available to the users to run at their convenience, including query tracking and statistics analysis, detailed query reports, user efficiency reviews, and others. These reports produce valuable information that help organisations in resource management by allocating work to particular individuals and also allowing them to identify particular business or query areas that could be improved.
An integrated document management system acts as a knowledge base to share expertise, information, and external reports between relevant parties, enabling clients to create a unique structure and access for their individual needs.
How Resolve will help your business:
- Simple setup
- Never miss or lose a request – application fail safes ensure capture and resolution of all issues and an absolute audit trail
- Efficient query resolution
- Seamless communication between email and the portal
- High data security via AZZURE Microsoft Cloud
- Real-time overview of all query statuses in one window
- Access to multiple users, with the ability to set different privileges
- Automatic flagging of any anomalies or unregistered users
- Highly customisable notification and alert functions
- Peace of mind – the system flags any inefficiency regarding query management
- Process improvement – the system highlights matters requiring particularly attention to ensure repeat issues are identified and resolved
- Resource allocation improvement
- Simple find function, with advanced search engine and efficient storage
- Robust reporting system that supports PDF and Excel exports
- High urgency notification function, with custom dates and chase list
- Knowledge base for the saving and exchange of documents, reports, and useful information, including standards for processes across complex organisations to ensure efficiency and consistency