Need to Make a Complaint?

COMPLAINT PROCEDURE

At Alfa Energy Group, we aim to always provide you with reliable and high-quality service.

Sometimes, we may come short, and we take full accountability for that, which is why we have put together a complaint handling procedure so that you can discuss any shortcomings with us.

We value your feedback, taking every complaint seriously, so if there is something you need to raise with us, please follow these steps:

Step 1

Contact your account manager directly or our Customer Service department via the following:

+1 888 859 5226
customerserviceUS@alfa-energy.com
Customer Service, Alfa Energy LLC, 440 N Wells St, Suite 640, Chicago, IL 60654

They will make every effort to resolve your query immediately, responding within 24 hours.


Step 2

If your complaint has not been resolved, you may escalate your case to the management via one of the following methods:

+1 312 488 4840
kenan@alfa-energy.com
Kenan Kreso, Alfa Energy LLC, 440 N Wells St, Suite 640, Chicago, IL 60654

The management will review your complaint and respond to you within five working days.